Enquiries & Appointments
Passport Enquiries (Call Connection Service):
Lines open 8am-8pm
Call connection to HM Passport Office Advice line, calls charged at £1.55 per minute plus your phone provider's access charge. Similar services are available at a reduced cost from gov.uk.
Call the Adviceline for:
• Tracking Existing Applications
• Help Completing Application Forms
• Which Documents to Send
• Photo & Signature Requirements
• Application Process & Timescales
• Lost or Stolen Passports & Identity Fraud
• Returning a Deceased Person's Passport
• Obtaining a Second Passport
Our appointment booking service is designed for customers who wish to obtain further information & guidance that the goverment service does not provide. It is available for the following services:
• Premium 1 Day (Adult Only)
• Fast-Track 1 Week Services (Adult/Child)
• Fast-Track 1 Week (First Time Child)
• Not available for First Time Adult Passports
We are an independent provider, similar services available at gov.uk, our prices include the standard cost of a UK Passport payable to HM Passport Office and a £25 service fee.
Existing customer enquiries:
Lines open 9am-5pm
This line can only assist you if you have used or intend to use our third party checking or booking services and require more information, please do not hesitate to contact us.