Enquiries & Appointments

Passport Enquiries (Call Connection Service):

0905 801 7202

Lines open 8am-8pm

Call connection to HM Passport Office Advice line, calls charged at £1.55 per minute plus your phone provider's access charge. Similar services are available at a reduced cost from gov.uk.

Call the Adviceline for:
• Tracking Existing Applications
• Help Completing Application Forms
• Which Documents to Send
• Photo & Signature Requirements
• Application Process & Timescales
• Lost or Stolen Passports & Identity Fraud
• Returning a Deceased Person's Passport
• Obtaining a Second Passport

Urgent Appointments:

Book Appointment Plus+

Our appointment booking service is designed for customers who wish to obtain further information & guidance that the goverment service does not provide. It is available for the following services:

• Premium 1 Day (Adult Only)
• Fast-Track 1 Week Services (Adult/Child)
• Fast-Track 1 Week (First Time Child)

• Not available for First Time Adult Passports

We are an independent provider, similar services available at gov.uk, our prices include the standard cost of a UK Passport payable to HM Passport Office and a £25 service fee.


Existing customer enquiries:

0333 301 2244

Lines open 9am-5pm

This line can only assist you if you have used or intend to use our third party checking or booking services and require more information, please do not hesitate to contact us.