Terms & Conditions / Privacy

Opening statement

The practices of this statement apply to all services available under the domain and sub domains of "www.passports-office.co.uk" which is operated by TeIadvisor Ltd.

Services offered via passports-office.co.uk

TeIadvisor Ltd provide the following services:
• Premium Rate Call Connection Services.
• Passport Application Submission Services.
• Passport Appointment Services.
• Passport Information & Advice.

All information supplied by passports-office.co.uk is not deemed as professional advice. Information we provide is based on information available in the public domain along with information obtained through personal experience. Our aim is to provide helpful information to the best of our ability regarding passport applications and general passport queries. passports-office.co.uk cannot accept responsibility for any delays and/or problems with passport applications due to information provided or advice given.

We also offer advice and application processing via our website, whereby you are able to talk directly to our operators regarding passport applications and general passport information. If at any time during a call you decide to use our Passport Application Submission Services we will direct you to our website. When using our online submission services we will ask for information such as Full Name, Date of Birth, Address, along with other information regarding your current passport. We may also ask for additional information regarding your family members such as Mother, Father, & Grandparents in order to complete certain types of applications.

TeIadvisor Ltd will ensure that all information submitted via "the applicant" to our website is stored in our secure database. All information obtained by applicants will only ever be used to submit/process passport applications by passports-office.co.uk and will not be used for any other purposes. In the event that further information is required from an applicant or errors are found with application details, we may contact applicants using contact information provided in order to successfully complete an application submission.

TeIadvisor Ltd is fully compliant with the Information Commissioner's Office and is registered to handle personal details safely and securely under the Data Protection Act, our ICO reference number is: Z338400X.

TeIadvisor Ltd does not issue British passports directly; we provide advisory services via our website, telephone and email. We charge a fee for both checking and submitting your information on your behalf to the official government service. Relevant documents will then be provided, which allow you to complete your application via post.

TeIadvisor Ltd shall endeavour to provide its services with reasonable skill and care but cannot accept any responsibility should you fail to receive a passport.

The individual completing the online application form is "the applicant" and is responsible for conforming to all the legal requirements of Her Majesty's Passport Office.

TeIadvisor Ltd will do its best to check and verify information supplied by "the applicant" is correct before submission; we may also contact "the applicant" prior to submission if further information is required or errors have been made by "the applicant". We cannot accept any responsibility if "the applicant" does not supply the correct information or is not eligible for a UK passport, or subsequently fails to provide any additional documentation to Her Majesty's Passport Office in order to complete their application.


Premium Rate Call Services

We offer premium rate number services that provide call connection to Her Majesty's Passport Office in relation to enquiries regarding Passports, these numbers charge a fee per minute which will be displayed clearly both on our website and via recorded messages. Please note that these numbers are only to be called by consumers over the age of 18, consumers must also have the bill payers permissions before calling.

Premium Rate Number Services are provided by TeIadvisor Ltd. If you wish to contact us regarding our premium rate number services our customer service number is: 0333 301 2244.


Online Application Submission

Upon completion of an application submission we will provide the following service(s):

• We will check and validate all of your submitted information to ensure that it is correct. Your verified application will be submitted and the fee paid to Her Majesty's Passport Office on your behalf. You will then receive a "Declaration Form" via e-mail within 24 hours (You must then sign/date and send off this form, along with any supporting documents in order to complete your application).

• You will be appointed your own personal advisor with a direct telephone line who will be on hand to guide you through any stage of the application process.

• We will send an E-mail containing your personalised passport application guide, which will be specific to your applications needs, this will include detailed instructions of how to complete your Declaration Form and the various documents you will need to provide in order to complete your application.

• Once our service has been provided you will receive a text message notification along with an e-mail containing your Declaration Form. Receipt of this Declaration Form and subsiquent notifications is proof that your passport application has been processed and the services have been provided and paid for by TeIadvisor Ltd. Her Majesty's Passport Office do not offer refunds on application fees, therefore we are unable to refund this fee.

Important: TeIadvisor Ltd cannot accept responsibility for any of the following in relation to the service provided or rejection of your application by Her Majesty's Passport Office:

• If you did not provide a valid mobile number and/or email address or have failed to check your email inbox correctly.
• Failure to sign and date the Declaration Form correctly.
• Failure to send your Declaration Form to Her Majesty's Passport Office within 90 days of receipt.
• Failure to send the correct supporting documents, details of which accompany your Declaration Form via e-mail.

We are able to resend your Declaration Form upon request via telephone or e-mail.

Please note: We charge a £23.00 fee for the above service, fees shown include the full cost of your British Passport in addition to this fee. You will not be required to pay any further fees to Her Majesty's Passport Office in order to receive your Passport.


Online Appointment Booking

We provide an online booking consultancy service, whereby customers can book urgent 1 Day Premium and Fast-Track 1 Week Services. The benefits of our service are:

• Available 24/7, 365 days a year, allowing customers to book appointments at their own convenience
• Avoids the need to call non-geographic numbers and wait in a queue for a long period of time.
• Allows individuals who may be abroad to book appointments not possible via non-geographic numbers.
• Full refunds if you are not eligible or have chosen the wrong appointment type (not offered by Her Majesty's Passport Office)
• Further advice & guidance provided via e-mail and phone to support your application.

By using our online booking service you give TeIadvisor Ltd the right to use your personal information in order to book an appointment directly with Her Majesty's Passport Office on your behalf.

By using our service you understand that the fee paid to TeIadvisor Ltd includes the full cost of your passport appointment along with a £25.00 service fee. TeIadvisor Ltd cannot accept responsibility for any of the following in relation to the service provided or rejection of your application by Her Majesty's Passport Office:

• If you did not provide a valid mobile number and/or email address or have failed to check your email inbox correctly.
• Failure to attend your pre-booked appointment at the confirmed date and time.
• Failure to provide the correct supporting documents when attending your appointment.

Once a booking is made your booking reference and timeslot will be confirmed via Text Message and E-mail within a specified time period. In the event that a requested appointment could not be booked for the date/time requested TeIadvisor Ltd's liability will be limited to a full refund. Please see (Refunds/Cancellations) below for more information.


Direct Appointment Services

By using our direct phone booking service you give TeIadvisor Ltd the right to use your personal information in order to book an appointment directly with Her Majesty's Passport Office on your behalf.

When using this service during office hours of 9am-5pm TeIadvisor Ltd will only charge a service fee of £25.00. The only fees in addition to this will be local rate call charges, charged to your bill in accordance with your phone provider's policies.

When using this service it will be clearly stated online and also verbally by our operators that we charge a fee for our booking services. In relation to this service any additional third party fees will be charged directly via Her Majesty's Passport Office either in advance or when attending your pre-booked appointment.

Once a booking is made your booking reference and timeslot will be confirmed via Text Message and E-mail within a specified time period. In the event that a requested appointment could not be booked for the date/time requested TeIadvisor Ltd's liability will be limited to a full refund. Please see (Refunds/Cancellations) below for more information.



Refunds/Cancellations

Premium Rate Services

TeIadvisor Ltd offer call connection services via premium rate numbers. If you feel that any of our premium rate number services have not provided you with a worthwhile and accurate service you can request a refund of the call charges by writing to: TeIadvisor Ltd, Third Floor, 86-90 Paul Street, London, EC2A 4NE or by emailing refunds@teladvisor.co.uk. Please note that in order for a refund to be processed you must also include a copy of the phonebill clearly showing the charge amount for our number service on your bill, TeIadvisor Ltd will then issue a full refund within 7 days via bank transfer.


Online Application Submission

Refunds of service fees

We are happy to refund our booking service fee of £23.00 to any customer who feels that our service has not met their expectations, this can either be requested prior or after a application has been confirmed and will be limited to a refund of the £23.00 service fee that we charge for our services (please see below for refund in relation to Her Majesty's Passport Office fees).

Refunds of Her Majesty's Passport Office fees

Part of the fee you pay includes a Her Majesty's Passport Office fee for one of the following amounts (£46.00, £72.50). This fee can only be refunded if the refund request is made prior to receiving the "Declaration Form". Any refund requests made after this time will not be accepted, after this time the fee has already been paid on your behalf to Her Majesty's Passport Office. Her Majesty's Passport Office do not offer refunds on application fees, therefore we are unable to refund this fee.


Online Appointment Booking

Refunds of service fees

We are happy to refund any customer who feels that our booking service provided has not met their expectations, this can either be requested prior or after a booking has been confirmed and will be limited to a refund of the £25.00 service fee that we charge for our services (please see below for refund in relation to Her Majesty's Passport Office fees).

Refunds of Her Majesty's Passport Office fees

Part of the fee you pay includes a Her Majesty's Passport Office fee for one of the following amounts (£87.00, £103.00 or £128.00). This fee can only be refunded if the refund request is made prior to receiving the appointment reference number via text message and e-mail. Any refund requests made after this time will not be accepted, this is due to the fact that once a reference number is confirmed we have already paid this fee on your behalf to Her Majesty's Passport Office. Her Majesty's Passport Office do not offer refunds on booking fees once a booking is confirmed, therefore we are unable to refund this fee.


Direct Appointment Booking

When using our direct appointment booking service we charge a fee of £25.00 only. We are happy to fully refund any customer that feels that the service provided was not satisfactory or did not meet their needs. This request must be made via phone or by email to: info@passports-office.co.uk within 30 days of our services being provided.

Any refund requests or disputes made regarding additional fees charged directly by Her Majesty's Passport Office must be resolved directly with Her Majesty's Passport Office either by phoning the official advice line: 0300 222 0000 or via gov.uk.



Our Content

All content on this website is unique and has been written by or on behalf of TeIadvisor Ltd. All advice is not deemed as professional and we advise users to confirm any information given with an official source. All images have been sourced from stock photo websites and may be subject to additional copyright. Content and information is not to be copied or referenced without prior permission from TeIadvisor Ltd.


Cookies / Sessions

Please note our website does not use cookies to store your personal information, our system uses session variables. Session variables allow us to temporarily store information regarding your navigation throughout our website, they are used to store basic information on your progress when using our online application service. These sessions are held within your web browser for a small time period and are cleared upon closing your web browser. We do not load any cookies into your browser or store any personal information using cookies.


Third party advertisers

This website uses Google Adsense to display advertising to its users, Due to Google's new service known as "Interest Based Advertising" they may gather non-personal information regarding your computer system and or use Cookies in your browser to display relevant adverts on this website. This may include information from your google search history, IP address, operating system and or browser software. The gathering of this information is purely an act of enquiry by Google in order to serve you relevant advertising, please also note we do not have any affiliation with Google except via its Adsense program.

Our site provides an array of links to other websites via the use of links and Google Adsense adverts, the sole purpose of this website is to provide relevant information to its visitors and not to collect information.

We are not responsible for any outgoing links or pop up windows as a result of clicking any links or Google Adsense advertisements on this website.



Parental Notice

The Internet offers a world of opportunity for children. Your guidance is essential to help ensure that children have a safe online experience. Children (persons under the age of 18) are advised to only use this website under the supervision of your parents or guardians. Individuals under the age of 18 should NOT call any premium rate numbers.

Notice

We reserve the right to change our terms & conditions at our sole discretion, effective date of any change will be clearly marked, lasted updated: 30/08/2016.