Terms & Conditions / Privacy

Opening statement

The practices of this statement apply to all services available under the domain and sub domains of "www.passports-office.co.uk" which is provided by Definition Of Limited.

Our Services

Definition Of Limited provides four main services:
• Information & Advice.
• Live Operator Phone Lines.
• Passport Application Submission Services.
• Passport Appointment Services.

All information supplied by passports-office.co.uk is not deemed as professional advice. Information we provide is based on information available in the public domain along with information obtained through personal experience. Our aim is to provide helpful information to the best of our ability regarding passport applications and general passport queries. passports-office.co.uk cannot accept responsibility for any delays and/or problems with passport applications due to information provided or advice given.

We also offer advice and application processing via our website, whereby you are able to talk directly to our operators regarding passport applications and general passport information. If at any time during a call you decide to use our Passport Application Submission Services we will direct you to our website. When using our online submission services we will ask for information such as Full Name, Date of Birth, Address, along with other information regarding your current passport. We may also ask for additional information regarding your family members such as Mother, Father, & Grandparents in order to complete certain types of applications.

Definition Of Limited will ensure that all information submitted via "the applicant" to our website is stored in our secure database. All information obtained by applicants will only ever be used to submit/process passport applications by passports-office.co.uk and will not be used for any other purposes. In the event that further information is required from an applicant or errors are found with application details, we may contact applicants using contact information provided in order to successfully complete an application submission.

Definition Of Limited is fully compliant with the Information Commissioner's Office and is registered to handle personal details safely and securely under the Data Protection Act.

Definition Of Limited does not issue British passports directly; we provide advisory services via our website, telephone and email. We charge a fee for both checking and submitting your information on your behalf to the official government service. Relevant documents will then be provided, which allow you to complete your application via post.

Definition Of Limited shall endeavour to provide its services with reasonable skill and care but cannot accept any responsibility should you fail to receive a passport.

The individual completing the online application form is "the applicant" and is responsible for conforming to all the legal requirements of the Identity and Passport Service (IPS).

Definition Of Limited will do its best to check and verify information supplied by "the applicant" is correct before submission; we may also contact "the applicant" prior to submission if further information is required or errors have been made by "the applicant". We cannot accept any responsibility if "the applicant" does not supply the correct information or is not eligible for a UK passport, or subsequently fails to provide any additional documentation to the Official Identity and Passport Service (IPS) in order to complete their application.

Passport Application Submission

Upon completion of an application submission we will provide the following service(s):

• We will check and validate all of your submitted information to ensure that it is correct. Your verified application will be submitted to Her Majesty's Passport Office on your behalf. You will then receive a "Declaration Form" via e-mail within 24 hours (You must then sign/date and send off this form, along with any supporting documents in order to complete your application).

• You will be appointed your own personal advisor with a direct telephone line who will be on hand to guide you through any stage of the application process.

• We will send an E-mail containing your personalised passport application guide, which will be specific to your applications needs, this will include detailed instructions of how to complete your pre-filled form and the various documents you will need to provide in order to complete your application.

Please note: This service charges a £20.00 fee for the above services, fees shown include the cost of a British Passport in addition to this fee. You will not be required to pay any further fees to "Her Majesty's Passport Office".

Passport Appointment Booking

We provide an online booking consultancy service, whereby customers can book urgent 1 Day Premium and Fast-Track 1 Week Services. The benefits of our service are:

• Available 24/7, 365 days a year, allowing customers to book appointments at their own convenience
• Avoids the need to call premium rate numbers and wait in a queue for a long period of time.
• Allows individuals who may be abroad to book appointments not possible via phone.
• Further advice & guidance provided via E-mail to support your application.

By using our online booking service you give Definition Of Limited the right to use your personal information in order to book an appointment directly with Her Majesty's Passport Office on your behalf.

Once a booking is made your booking reference and timeslot will be confirmed via Text Message and E-mail within a specified time period. In the event that a requested appointment could not be booked for the date/time requested Definition Of Limited's liability will be limited to a full refund of the £20.00 service fee. Please see (Refunds/Cancellations) below for more information.

Our Content

All content on this website is unique and has been written by or on behalf of Definition Of Limited. All advice is not deemed as professional and we advise users to confirm any information given with an official source. All images have been sourced from stock photo websites and may be subject to additional copyright. Content and information is not to be copied or referenced without prior permission from Definition Of Limited.


Passport Application Submission

When using our Passport application submission service via "www.passports-office.co.uk" we clearly state at the start of the application that we offer an "Application Submission Service", We do not offer passport applications directly. Please also note that our online system requires that you agree to these terms & conditions prior to use of our service.

Full refunds can only be made prior to receiving your Declaration Form, after this has been received Definition Of Limited's liability will be limited to a partial refund of the £20.00 service fee, this is due to the fact that our services have been rendered to Her Majesty's Passport Office. From this point we do not have the authority to cancel your passport application therefore we cannot cancel the application at this stage.

Passport Appointment Booking

We are happy to refund any customer than feels that our booking service provided has not met their expectations, this can either be requested prior or after a booking has been confirmed. Due to the fact that a successful appointment requires that you (the applicant) attend and provide all required documentation to HM Passport Office; if said appointment is unsuccessful for any reason, Definition Of Limited's liability will be limited to a refund of our £20.00 service fee. Refunds must be requested either by telephone or email within 30 days of our service being provided to the customer.

Cookies / Sessions

Please note our website does not use cookies to store your personal information, our system uses session variables. Session variables allow us to temporarily store information regarding your navigation throughout our website, they are used to store basic information on your progress when using our online application service. These sessions are held within your web browser for a small time period and are cleared upon closing your web browser. We do not load any cookies into your browser or store any personal information using cookies.

Third party advertisers

This website uses Google Adsense to display advertising to its users, Due to Google's new service known as "Interest Based Advertising" they may gather non-personal information regarding your computer system and or use Cookies in your browser to display relevant adverts on this website. This may include information from your google search history, IP address, operating system and or browser software. The gathering of this information is purely an act of enquiry by Google in order to serve you relevant advertising, please also note we do not have any affiliation with Google except via its Adsense program.

Our site provides an array of links to other websites via the use of links and Google Adsense adverts, the sole purpose of this website is to provide relevant information to its visitors and not to collect information.

We are not responsible for any outgoing links or pop up windows as a result of clicking any links or Google Adsense advertisements on this website.

Parental Notice

The Internet offers a world of opportunity for children. Your guidance is essential to help ensure that children have a safe online experience. Children (persons under the age of 18) are advised to only use this website under the supervision of your parents or guardians and only individuals over 18 should call any of our premium rate or local rate numbers.


passports-office.co.uk reserves the right to change its terms & conditions at its sole discretion, effective date of any change will be clearly marked, lasted updated: 04/02/2015.

This website is not affiliated with Her Majesty's Passport Office from which similar information is available from gov.uk. We are an independent service provider offering services & advice. We charge a service fee of £15.00, £19.00 or £26.00 per applicant, for further support in addition to HM Passport Office fees for your passport.

Website operated by TeIadvisor Ltd  Company No. 07063938  |  E: info@passports-office.co.uk  |  T: 0333 301 2244   For more about our third party services see here.

TeIadvisor Ltd, Third Floor, 86-90 Paul Street, London, EC2A 4NE  *Do not send applications to this address as we are a third party   See our terms & conditions.