Passport Office Durham
(By appointment only)
Durham Customer Service Centre
Appointments at Durham Passport Office
You can book Urgent Fast-Track services by phone (during office hours) or online 24hrs
• Not available for First Time Adult Passports
Durham Passport Office
The Durham Office is available 6 days a week for customers to attend both pre-arranged interviews and appointments in regards to passport applications, when attending the Passport Office you will need to make a pre-booked appointment either onlinr or by phone in order to attend, the Durham Office offers the following services in relation to passport applications:
Appointments Available At Durham
• 1 Day Premium Service (Adult Renewals Only).
• 1 Week Fast-Track Service (Adult Renewals/Child First Time & Renewals).
• Pre-arranged Interviews (After Applying for a Atandard 2-4 week Service).
Please note that you are not permitted to attend the Durham Office without a pre-booked appointment, they may refuse to grant you access to the building due to security procedures they have in place, therefore if you have made a postal application it is advisable to send this via post rather than attempting to visit the office to hand in your application in person.
When Attending Appointments
If you wish to attend the Peterborough Office for an appointment you must first pre-book and pre-pay for your appointment either by phone or online. Since 2016 HM Passport Office requires all attended appointments to be paid for in advance, this is due to missed appointments and disruptions to the schedule prior to this change.
When attending the office you will need to bring supporting documents depending on the type of passport application, however this will still always require a pre-filled passport application form and two passport sized photographs. Other documentation such as proof of name change or birth certificates may also be required, however we advise applicants to refer to the guidebook which comes with all application forms from a local Post Office, these application forms are also obtainable by phone directly from HM passport office, if you have ordered one of these forms please allow up to 5 working days for delivery.
Please note: It is not possible to obtain Temporary or Emergency Travel Document from the Peterborough Office, this service is only available to UK citizens who are abroad from local embasseys.
If traveling by car Durham Passport Office the postcode for the office directly is DH1 1SL, however for convenience the location of the nearest car parking services are located at DH1 1SF, this is located a short walk from the main Durham Office location.
If you are traveling by train Peterborough train station is located a short 5-6 minute walk from the Passport Office on Station Approach, Durham. Durham Station also has a short stay carpark available in addition to the information given above if traveling by car.
When traveling to Durham on the day of your appointment we recommend allowing an extra 45 minutes to 1 hour for your journey incase of delays, this is due to the fact that if you fail to attend or miss your appointment time by more than a few minutes then HM Passport Office may refuse to see you and will require you to re-book and re-pay for your appointment for either another time that day or if they are busy this would need to be re-booked for a future date.
This is due to the fact that they often have bookings back-to-back daily and will often have other customers booked in immediatley befoe and after your chosen booking slot, therefore accomodating for lateness an missed appointments is not possible.
The opening times for the Durham passport office are as follows:
Mon to Fri 8:30am-8:00pm