Passport Offices | Durham

Can I Go To Durham Passport Office Without An Appointment?

When renewing your passport or applying for a new one at the Durham Passport Office, it is important to note that you are unable to simply turn up at the office. pre-booked appointment are required for attending the office to use any of the passports services.

Durham has security measures to ensure the safety of everyone within the premises and can only permit entry to those who have an appointment reference number. The office is operated by the Home Office, this means it utilises stringent airport-like security measures to promote a safe environment for both staff and visitors.

How can I contact someone at Durham Passport Office?

As previously stated, you cannot directly contact any of the team at Durham Passport Office. This is because the Home Office has centralised its services to establish a smoother operation, so you can only contact them through the central advice service.

If you have submitted a passport application online or via post and wish for updates, contact the Passport Adviceline. The Adviceline is open from Monday to Friday, 8 am to 8 pm, and on weekends and public holidays between 9 am and 5:30 pm. When calling the Adviceline, remember to have your application reference number to hand. This will enable the advisor to give you an update on your passport application status.

How quickly can I get a passport in Durham?

If you need access to a urgent passport service, remember that this service is offered by appointment only. Also, bear in mind that appointments at the Durham Passport Office can be in high demand, particularly during peak passport times. As such, we advise you to book as early as possible if you urgently need your passport. You can find out more about the quick services offered at local offices below:

Is there a fast-track passport service in Durham?

If you need to obtain your passport in a hurry, you can utilise the Fast Track 1 Week Service. This service requires pre-booked appointments, personal attendance at the Durham Passport Office, however you must meet the following conditions:

  • You must be willing to incur additional costs for this accelerated service.

  • If you are an adult (aged 16 years or older) - this is a renewal, and not a first ever passport application.

  • If you are an child (aged under 16 years) - you can use this service for first time and renewals.

  • An appointment booking at the Durham Passport Office is needed.

It's worth noting that children are allowed to use the Fast Track One Week Service for both renewals and first-time applications in Durham, however please check this guidance if you are renewing a child passport to an adult passport.

Can I get a passport in 24 hours in Durham?

If you need a passport quickly within the next 7 days, then consider the 1-day service at the Durham Passport Office. You must satisfy the following criteria:

  • You have to be an adult aged 16 or over.

  • You must be in possession of a current passport that hasn't been lost, stolen, or damaged.

  • Be prepared to pay extra fees for this expedited service.

  • An appointment booking at the Durham Passport Office is required.

Keep in mind that this service is not available for children. If they require an urgent passport they can only use the Fast-Track One Week service as stated above.

How long is the appointment?

When you come to Durham Passport Office for your application's backing, you can expect the appointment to roughly cover a span of 30 minutes. It's important to remember that you have to bring a filled-out form and any necessary documents when attending. You can find more details here about the nature of the appointments and the documents you need to take with you.

Things to consider when attending an appointment in Durham

An appointment must be scheduled in advance by calling the passport office booking line. Based on the availability, the office may not be able to provide appointments for today or tomorrow as in most cases, passport offices tend to only have slots available from 2 to 5 days in advance of the current date (due to high demand).

If you are not able to get an appointment in your nearest passport office within the next few days, we would recommend finding your next nearest passport office to see if they have appointments sooner that you can attend. This may require you to travel further to attend your appointment, but could mean that you are able to obtain your new passport renewal faster than your local office.

Always bear in mind, it's advised not to finalise your travel plans until after your appointment has been booked and confirmed, in some cases we would even advise to wait until your appointment has been successful and all forms and supporting documents have been accepted prior to travel changes and booking/paying for travel costs.

Need more help?

Talk to the Passport Office team

Call Passport Advice Line

Lines open 8am-8pm

Need an appointment at Durham?

Durham Office